Delivery and Refund Policy

Payment, Delivery, Cancellation & Refund Policy of "Website Banai"

We collect payment by aamarPay secure online payment gateway.
3% payment gateway charge and 15% Tax/Vat will be applied for all billable item's payments.

When you order any service in our website the proforma invoice will be created immediately as unpaid.
After receiving the invoice payment, within 24 hours we will process/setup your order and sent you an email with the service details.

Recurring invoice will be generated 7 days before the due payment date. Renewal notices are emailed 3 days before the actual renew date in your account. Payment will be charged one day before the due payment date. If you're using Add Funds credit balance top up method, you will not have to worry about manual payments, credit balance will automatically applied to invoice. All "Add Funds" deposits are non-refundable. All accounts are set up on a pre-pay basis. If payment is not received within 7 days a late fee BDT 200 Tk will be added. We reserves the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within two weeks (14 days) of e-mail notice or exceeding this time frame in any way is subject to suspension. YOU are responsible for all fees owed on the account from the time it was established to the time that YOU notify us to request for termination of services. We are based in Bangladesh, our website's currency is BDT. YOUR particular billing cycle corresponds to the contract length that was initially chosen at setup. YOUR account will automatically renew at this length unless cancelled before hand. There is no fee for cancelled accounts (within 30 days money back guarantee) that have been paid for yearly, domain name prices is non-refundable. If you cancel an account on the monthly billing cycle we can not refund any payments made before.

All annual payments are non refundable once the 30 days money back guarantee has passed. The only time your annual plan will end is if your account does not comply with our terms of service or acceptable use policy. Both monthly and annual payments are non-refundable if your account does not follow our terms of service or acceptable use policy.

If your refund request is approved by our support team, we will issue a refund within 7 days.
After 7 days you may check your Bank/Card/MobileWallet statement to find the refunded amount.

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